Privacy Policy for MindSage

At Mindsage, we are committed to respecting the privacy and confidentiality of any information you entrust to us. Our Privacy Policy explains the principles and procedures for collecting, using, and disclosing personal information from our users. Please read this Privacy Policy carefully. To protect client privacy, we maintain anonymity and follow strict confidentiality protocols so that all personal and health information is kept and transmitted within a highly secure environment. If any part of this Privacy Policy conflicts with the laws of your country, we recommend that you refrain from using our website or any related Services.

1. Understanding Your Privacy at MindSage

Your trust is essential to us at MindSage, and we are dedicated to protecting your privacy with utmost care. This Privacy Policy outlines the policies, practices, and measures we implement to ensure your information is handled securely and transparently. It provides details on how we collect, use, and protect your data when you interact with our platform and services.

This Privacy Policy works alongside our Terms and Conditions, which are accessible on our website. The terms mentioned here, including “we,” “our,” “us,” “Platform,” “Therapist,” and “Therapy Services,” carry the same definitions as in the Terms and Conditions.

By using our platform, you confirm that you have read, understood, and agreed to both this Privacy Policy and our Terms and Conditions. If you do not agree with any part of these policies, we advise you to discontinue using our platform immediately. Your continued usage signifies your acceptance of these terms and your commitment to comply with them.

2. Purpose of This Privacy Policy

This Privacy Policy is crafted to align with the highest standards of compliance and transparency, ensuring that your privacy rights are respected and safeguarded. It is in accordance with:

1. Section 43A of the Information Technology Act, 2000
2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the SPI Rules)
3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011

This document serves to:

1. Define the type of information we collect from users, including Personal Information and Sensitive Personal Data, as outlined further in this policy.
2. Explain the purposes, methods, and modes of collection, usage, processing, retention, and destruction of your information.
3. Clarify how and with whom MindSage may share or disclose such information.

By clearly outlining our practices, we aim to provide you with a transparent understanding of how your data is managed while using the MindSage platform.

3. Information Collection, Use, and Disclosure

To provide you with the best possible experience on the MindSage platform, we may need to collect specific information about you, which may include personally identifiable details (such as your name, phone number, email address), your preferences regarding counselor services, or any information exchanged during counseling sessions. Some of this data may qualify as sensitive health-related information. While you have the choice of what information to share, please note that certain features of the platform may not be accessible without the necessary details.

Protecting your privacy is our utmost priority. We do not sell, rent, or disclose your information to third parties, except as outlined in this Privacy Policy or when specifically approved by you.

The information we collect may be used for the following purposes:

• To contact you with service updates, alerts, or information relevant to your needs.
• For billing and payment-related purposes.
• To ensure your safety by involving appropriate authorities if there is a belief of potential harm, danger, or criminal activity.
• To match you with the most suitable counselor based on your preferences and requirements.
• To enable and deliver seamless counseling services.
• To monitor, manage, and enhance the quality and effectiveness of our services.
• To conduct internal research aimed at improving service delivery.

Mandatory Disclosure of Information

MindSage may share or disclose your information when it is deemed necessary, including but not limited to:

• Compliance with legal obligations, judicial processes, or government inquiries.
• Addressing suspicions of policy violations or unlawful activities.
• Protecting the rights, safety, and well-being of individuals or entities.

These disclosures will only occur as required by applicable laws and regulations to ensure the integrity of our services and the protection of all stakeholders.

By using the MindSage platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

4. Your Consent

4.1. Before we provide access to our website and services, your consent is required. In compliance with applicable laws, we cannot collect, process, or store any of your information without your explicit consent. Without it, we are unable to process the necessary information needed to deliver our services.

4.2. If the user is a minor, you, as the parent or guardian, are deemed the primary account holder. This includes the following responsibilities:

• Responsibility for Service Requests: You are responsible for ordering services and handling any related fees or charges.
• Content Sharing Decisions: It is your responsibility to decide whether your child’s content can be shared with us or any third parties.
• Monitoring Your Child’s Content: You must actively monitor and approve any content your child shares on our platform. Children are strictly prohibited from including any personally identifiable information unless explicitly permitted by their parent or guardian.

We assume that any information shared by your child on our platform has been done with your full knowledge and express consent.

5. Cookies and Tracking Technologies

MindSage utilizes cookies and similar technologies to collect Non-Personal Information. In cases where local laws recognize IP addresses or similar identifiers as Personal Information, we treat any data linked to such identifiers accordingly.

If Non-Personal Information is combined with Personal Information, the combined data will be treated as Personal Information. Rest assured, we do not use cookies to store or process Personal Information for unauthorized purposes.

These technologies help us improve user experience, customize services, and enhance website functionality while prioritizing your privacy.

6. Non-Personal Information

Definition

Non-Personal Information includes data that cannot identify you or your child directly. This may include system or hardware identifiers, application software details, and peripheral data. However, if combined with Personal Information, it will be treated as Personal Information.

Collection

MindSage collects diagnostic, technical, and usage-related data in an anonymized format that does not personally identify you. This data is gathered solely for the purposes described below.

Usage

The collected information is used periodically to:

• Enhance and maintain our website and services.
• Facilitate software updates and ensure compliance with our policies.
• Improve user experience through analysis and optimization.

Sharing

We may share anonymized Non-Personal Information with trusted partners or third-party developers to:

• Improve software, hardware, and services.
• Ensure functionality relevant to our platform.

We ensure that any shared data does not personally identify you. However, we are not liable for external factors such as data loss due to power failures, natural disasters, or acts beyond our control.

Retention

Collected data is retained only for the time necessary to fulfill the purposes outlined here, unless a longer retention period is legally required. Once the purpose is achieved, all information is securely deleted.

7. Security

We prioritize your security and privacy in all our operations. While internet-based services carry inherent risks, we employ industry-standard encryption technologies, secure infrastructure, and rigorous operational processes to minimize risks. Our measures are designed to prevent unauthorized access, use, or disclosure of your information. We adhere to all relevant federal, state, and international data privacy regulations to ensure compliance.

8. Service Providers

To enhance the functionality and reliability of our platform, we may work with trusted third-party companies or individuals. These service providers assist us in tasks such as:

• Customer support and technical maintenance
• Monitoring and database management
• Email communications and management
• Payment processing and billing
• Reporting, analytics, and audits

We ensure that these providers only receive the minimum necessary data to perform their tasks. Each provider is required to comply with strict confidentiality agreements before engaging with any of your information.

9. General Data Protection Regulation (GDPR) Notice

This section outlines how our Privacy Policy applies to users from the European Union. Under the GDPR, we are required to use your personal information for the following purposes:

• Contractual Obligations: To fulfill any agreements or contracts we have entered into with you.
• Legitimate Interests: To use personal information in ways that help us provide and improve our services effectively and efficiently, ensuring the best possible experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

10. Changes to Privacy Policy

1. MindSage reserves the right to update or modify this Privacy Policy at any time, with or without prior notice. In the event of significant changes affecting the way we handle your personally identifiable information or modifications to the Privacy Policy itself, MindSage will notify users either via email or by posting a notice on the website. This allows users the opportunity to review the updated terms before continuing to use the platform. Should you disagree with any changes, you may contact us at contact@mindsage.in  to deactivate your account. Unless otherwise stated, the most recent version of the Privacy Policy will govern your use of our platform and your data.
2. By accessing or using the MindSage platform after a notification of changes has been sent or published, you acknowledge and consent to the updated terms.

MindSage is the designated Controller of your Personal Data. If you have any questions, concerns, or objections about this policy or how your data is handled, you may contact our Data Protection Officer by writing to us at the provided address.

11. Jurisdiction

The jurisdictional policies of MindSage are aligned with and comply with Indian laws. Any disputes arising between the user and MindSage with regards to this Privacy Policy, including the interpretation of its terms, shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

12. Third-Party Services

Please note that your internet service provider, operating system provider, third-party applications, social media platforms, and any websites you access may also collect, use, and share information about you and your usage. MindSage has no control over how these third parties collect, use, share, or secure such information. For details regarding their privacy practices, please refer to their respective privacy policies.

13. Contact Information

Registered Address:
WZ-1223, Second Floor, Nangal Raya,
New Delhi – 110046

Email: contact@mindsage.in